F.A.Q

WHERE ARE THE ITEMS COMING FROM?

GeneralSimple partners with merchants from all over the world in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. 

Because we ship directly from our partners in these countries, your item may take 2-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)

 

I JUST PLACED AN ORDERED. WHEN WILL MY ORDER ARRIVE?

• Our products are typically shipped from one of our overseas facilities, so please allow up to 2-5 weeks to receive your purchase(s), though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country. 

 

I ORDERED 2 ITEMS, WHY DID I ONLY RECEIVE ONE? 

When you order multiple items they may be shipped separately due to logistically reasons. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you. 

 

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?

Kindly check your SPAM folder to see if your confirmation email was sent there. 

 

OH NO, I MESSED UP MY SHIPPING ADDRESS AND/OR SHIRT SIZE! CAN I CHANGE IT? 

If this happens to you, just email us as soon as you can and we MIGHT be able to care for it. However, we can't make any promises. All of our shirts are printed on demand, and most orders are shipped within 24 hours of order placement. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.

 

WHAT’S YOUR REFUND/EXCHANGE POLICY? 

Exchanges are a little difficult since we print close to exact quantities of what we need. We usually order a few extras, but they go fast. If you need an exchange, email us and we’ll see what we can do.